Position Description
Job Title: Human Resource Manager
Job Code: NAHRM0372013
Location: San Antonio, TX
Category: HRM
Total Positions: 1
Start Date: Immediate
Job Description: Human Resources Manager

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents.
We are 30,000 customer experience specialists at 70 contact centers across 28 countries, delivering services in 33 languages to over 350 international brands in various industry verticals. Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

In our business, people make all the difference. We pride ourselves on our ability to recruit, motivate and retain the right people to help grow your business, and we relentlessly focus on refining coaching, training methods, and analytical tools.

Position Summary

This is an exciting opportunity for an experienced Human Resources Manager at our call center in San Antonio, TX.

Reporting directly to the Director of Human Resources, the HR Manager has a high level of responsibility. You oversee all human resources functions in a 400+ employee call center. You also have full accountability and responsibility to drive the hourly recruitment for your site. You ensure that Transcom is always well positioned in the community to attract top talent.

You are a critical thinker with creativity, empathy, a sense of fairness and thrive on a challenge. You must be able to execute small, tactical projects as well as large, strategic initiatives.


• Be the first line support for employees for HR related issues
• Answer questions, research and resolve issues and ensure appropriate documentation is completed
• Assist the other members of the management team with attendance and performance management process
• Promote and manage local implementation of corporate HR initiatives
• Ensure compliance with the regulations set out under Transcom policies, State and Federal labour laws.
• Coordinate company sponsored activities to promote a positive and enjoyable work place.
• Conduct information sessions at various local venues
• Investigate and coordinate municipal, state and federal employment programs available in your community
• Oversee recruitment efforts in the site including processing applications, testing, behavioral based interviewing, reference checks, creative marketing, financial tracking and employee studies that increase employee success and reduce employee turnover.
• Oversee the development of creative advertising and track effectiveness of all advertising efforts

Qualifications and Experience

• College / University graduate with related degree (or related experience)
• Minimum 3 years HR experience in a fast paced environment
• Solid understanding of state and federal labor laws
• Experience working on both small and large projects in a team environment
• Creative and innovative; you will take the initiative to solve problems and recommend improvements
• Friendly, professional and outgoing to promote positive working relationships
• Proficiency in MS Office Applications (Word, Excel, Powerpoint)

Interested applicants should forward their resume with the position “NAHRM0372013” in the subject line to:

We thank all applicants for their interest, however, only those selected to move forward in the recruiting process will be contacted.
People Management: Yes
Salary: To be determined
Employment Type: Full Time
Experience: 2-5 Years Experience
Education: Associate Degree
Travel: -NA-
CONTACT DETAILS: Interested in this position?
If so, please send your CV by email to the following address or just click 'Apply Online' link.
  Name      : Angie Glasser
Email      :
Phone     : +1 877 637 2615

Posted on: 7-3-2013

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