Position Description
Job Title: Account Manager
Job Code: NAAM06062013
Location: Barrie, Brockville, St. Catherines, Toronto, San Antonio, TX, Denver, CO
Category: Account Management
Total Positions: 1
Start Date: Immediate

The Account Manager maintains and expands relationships with strategically important small and large customers. Assigned to four to six customers, the Account Manager is responsible for achieving sales quota and assigned strategic account objectives.

The Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers needs and expectations are met by the company.

The Account Manager reports to the Director of Client Delivery.


Establishes productive, professional relationships with key personnel in assigned customer accounts.
Coordinates the involvement of company personnel, including support, production / operations, and management resources, in order to meet account performance objectives and customers expectations.

Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.

Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, as well liaisons between internal departments to ensure Key Performance Indicators are met.

Proactively assesses, clarifies, and validates customer needs on an ongoing basis.

Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.


Achieves assigned sales quota in designated strategic accounts
Meets assigned expectations for profitability
Achieves strategic customer objectives defined by company management
Completes strategic customer account plans that meet company standards
Maintains high customer satisfaction ratings that meet company standards
Completes required training and development objectives within the assigned time frame


Reports to the Director of Client Delivery
Enlists the support of operations managers, implementation resources, production resources, and other management resources as needed
Closely coordinates company executive involvement with customer management
Work closely with Customer Service Representatives to ensure customer satisfaction and problem resolution
This position may have direct report staff assigned to support responsibilities in specific customers


Proactively promote the TransVision objectives.
Ensure that TWW standard procedures are implemented and complied with at all times within his/her business area.
Create an open and energetic culture within his/her business unit.
Ensure that objectives are set for every member of his/her business area and production unit in line with TransVision and business objectives.
Ensure a high level of morale and a sense of loyalty to TWW in each individual.
Provide feedback to Corporate Governance on ideas for improving standards and processes.
Continuously review procedures and implement improvements.
Implement TWW standard practices.


Post secondary degree or professional experience.
Minimum 3 years of account sales experience in a business-to-business sales environment.
PC proficiency / Excel / Powerpoint
People Management: Yes
Salary: To be determined
Employment Type: Full Time
Experience: 2-5 Years Experience
Education: Bachelor's Degree
Travel: 50%
CONTACT DETAILS: Interested in this position?
If so, please send your CV by email to the following address or just click 'Apply Online' link.
  Name      : Careers
Email      :
Phone     : +1 877 637 2615

Posted on: 17-10-2012

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