Position Description
Job Title: Regional Service Delivery Technician
Job Code: TU-ITSD-08032012
Location: Anywhere, Tunis, Tunisia
Category: IT
Total Positions: 1
Start Date: Immediate
Job Description: Position Summary

Ensure IT services are delivered consistently and cost effectively to support TWW business processes at site, country and regional level

Main responsibilities

Provides administration and maintenance of IT hardware and software in production in conjunction with regional SD team and SD Central.
Records and communicates incident resolution details.
Maintains documentation for site/client technical infrastructure.
Provides support for all applications and technologies that are site, or country specific.
Executes deployment of IT solutions in their region according to specifications and procedures from Service delivery (SD) and Solutions organisation.
Coordinate, together with SC, to ensure compliance with the Organization's IT standards, policies; ensure the application of hardware and software security standards and procedures in accordance with organizational policy.
Collaborates with SD lead in the management of regional IT infrastructure, such as desktops, printers, servers, software, asset inventory and standard network services.
Participates in the operation and maintenance of departmental/regional production and administrative applications.
Monitor and assist when necessary to ensure effective co-ordination of first-line and corporate and SC help desk services to users.
Maintain close working relations with representatives of Contractors and Technology partners for after sales licenses and warranty support.
Perform other related duties as required.



Diploma in Computer Science (e.g. BTS or DUT) or equivalent experience
Other professional certifications (CCNA, MCSA, etc.) are a plus

IT knowledge:
Experience in administration and maintenance of IT infrastructure, eg workstations, laptops, servers, cabling and racking, backup and recovery system management, HW/SW inventory.
Experience in HW/SW installation.
Good understanding of data network technologies.
Good understanding of digital and IP telephony.
Advanced knowledge of MS Office applications.
Good knowledge of Remedy Incident Management or another problem reporting tool for help desk operations.
Good knowledge of MS Windows operating systems and standard services such as, DHCP, DNS & WINS.

Knowledge on the following fields is a plus:
Knowledge of Linux and Sun operating systems is a plus.
Windows NT4 and Windows 2000/2003 Server Administration.
Microsoft Exchange 5.5 (and above) management and support skills.
Knowledge of Internet protocols, routing and site/server interconnectivity.

Good experience in IT support role in a business environment.
Strong customer service experience, call centre and CRM technology support skills are a plus.

Personal Characteristics:
Candidates must possess good conceptual and analytical problem solving abilities and must be able to troubleshoot.
Must have good verbal and written communication skills and be able to produce technical documentation.
Excellent verbal and written English and French or Italian communication skills.
Must be details oriented, able to work and act independently.
Must be organised and able to manage priorities when under stress.
Timetable flexibility and initiative.
Good team player

Physical Demands

Off hours availability, available to travel
People Management: No
Salary: To be determined
Employment Type: Full Time
Experience: 1-2 Years Experience
Travel: -NA-
CONTACT DETAILS: Interested in this position?
If so, please send your CV by email to the following address or just click 'Apply Online' link.
  Name      : Careers
Email      :
Phone     : +216 71 808 043

Posted on: 8-3-2012

Apply Online | Apply via E-mail | Email to a Friend | Go Back